MANBOOAI / AI CUSTOMER SERVICE
Omnichannel AI Service,Built on Your Knowledge.
Enterprise AI customer service engineered for WeCom (企业微信), QQ, and WhatsApp Business — combining private RAG knowledge retrieval, multilingual real-time dialog, and seamless human collaboration.
Unified Messaging Hub for WeCom, QQ & WhatsApp Business
Connect domestic customer groups and enterprise contacts on WeCom and QQ alongside global buyers on WhatsApp Business. Automatically detect and respond in English, Chinese, Spanish, French, Portuguese, Russian, and Thai with context-aware accuracy.
Enterprise RAG Knowledge Base & Strict Answer Guardrails
Ingest product catalogs, SOPs, pricing rules, and historical tickets into a private vector knowledge base. Enforce strict citation boundaries, sensitive-word filtering, and confidence thresholds to prevent hallucinated promises.
Smart Intent Triage & Seamless Human Handoff
When the AI detects high-value B2B inquiries, complex disputes, or out-of-scope requests, it automatically generates a structured conversation summary and customer intent tags, routing the session to human agents in milliseconds.
FAQ
Architecture & Delivery FAQ
Can WeCom, QQ, and WhatsApp Business share a single knowledge base?
Yes. Our dual-layer architecture combines a unified enterprise knowledge core with channel-specific tone and escalation rules tailored for WeCom, QQ, and WhatsApp Business.
MANBOOAI ARCHITECTURE TEAM
Talk to Architects
Share your scenario, messaging channels (WeCom / QQ / WhatsApp Business), air-gapped offline deployment requirements, or product roadmap.
support@manbooai.com